Welcome to Expresswing, managed and operated by Fleximize Technologies Private Limited.

(Hereafter referred to as "we," "us," or "our company.") At Expresswing, we are dedicated to offering dependable and efficient logistics services throughout India. Safeguarding your personal information is of utmost importance to us, and we are committed to being transparent about how we collect, use, and protect your data. This privacy policy outlines our practices regarding data collection, usage, security measures, cookies, third-party collaborations, user rights, consent preferences, child protection, policy changes, and how you can reach us.

Information We Collect

To provide our logistics services, we gather both personal and non-personal data. Personal information includes your name, address, email, phone number, and payment details provided during the booking process. Additionally, we may collect parcel-related details such as size, weight, and content description.

Non-personal information refers to data that does not directly identify you but helps us improve our services. This includes information like browser type, operating system, IP address, and browsing activity on our site. We use cookies and other tracking technologies to collect this data to enhance your experience on our platform.

We strongly advise you not to disclose sensitive information on our platform or share it with other users. If any submitted information includes sensitive data, in accordance with applicable privacy and data protection laws, Expresswing will limit its disclosure, processing, and sharing with our group companies and authorized third parties, solely to the extent needed to perform our services, manage your account, advertise (with the option to opt out), and comply with legal obligations, including communications with regulatory bodies.

By providing your personal information, you confirm that it is true, accurate, and up-to-date. You also grant us permission to collect, store, and use this information for the purposes mentioned above. You can review and update your information at any time to ensure accuracy. We do not guarantee the accuracy, completeness, or reliability of the data provided by you.

How We Use Your Information

The information we collect is used primarily to ensure your packages are picked up, transported, and delivered efficiently. Your contact details are used to keep you updated about the status of your shipments, while payment information helps us process transactions securely. Parcel details assist us in handling your packages with the necessary care.

Beyond delivery services, we use your information to personalize your experience on our website. By analyzing your browsing habits, we can offer tailored recommendations and services that are relevant to you. This ongoing improvement allows us to better meet your needs and enhance your overall user experience.

Data Security

We prioritize the security of your data. We use advanced encryption to protect your personal and transactional information from unauthorized access, ensuring its safety both during transmission and when stored on our servers. Regular security audits and system updates help us maintain strong defenses against potential breaches.

Access to your data is restricted to authorized personnel who require it to carry out specific tasks, such as processing orders or responding to support requests. Our staff is trained in strict data protection practices, ensuring that your privacy remains intact.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to improve your interactions with our site. Cookies help us remember your preferences, understand your browsing patterns, and deliver content that’s most relevant to you. They also enhance site performance by storing login details and speeding up page load times.

Adjust your browser settings to manage how cookies are used. Most browsers allow you to block or delete cookies if desired. Adjusting these settings gives you control over how much browsing data you share with us.

Third-Party Services

To ensure seamless logistics services, we collaborate with third-party providers for functions such as payment processing, customer support, and analytics. These third-party partners are granted access to your information only as necessary to perform their services and are prohibited from using it for any other purposes.

We carefully select our partners based on their commitment to data security and privacy. All third-party providers are bound by confidentiality agreements and must adhere to applicable data protection laws to ensure your information is handled responsibly.

User Rights

As a user, you have several rights related to your personal information. You can request access to the data we hold about you, allowing you to review and verify its accuracy. If there are any discrepancies, you have the right to request corrections.

You may also request the deletion of your personal data or restrict its processing under certain conditions. We provide options for data portability, allowing you to transfer your information to another service provider. These rights give you control over your personal data and how it is used.

Consent and Opt-Out Options

We believe in transparency and respect your choices. When you use our services, you accept that your information will be collected and used in accordance with this privacy policy. If you prefer not to receive marketing communications, you can opt out at any time by following the unsubscribe instructions in our emails or updating your preferences in your account settings.

You retain the right to cancel your consent whenever you decide. If you choose to do so, we will stop processing your information for the purposes you’ve opted out of, giving you full control over your data usage.

Children’s Privacy

Access to our services is restricted to those 18 years of age or older. We do not intentionally obtain personal details from users below the age of 18. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete the information from our records.

Parents and guardians are encouraged to monitor their children’s online activities and advise them not to share personal information without consent. If you believe your child has provided us with personal data, please contact us so we can address the situation promptly.

Changes to the Privacy Policy

From time to time, we may update this privacy policy to reflect shifts in our operations, technology, or legal mandates. Any significant changes will be communicated via notices on our website or through email, ensuring that you remain informed about how we protect your data.

We encourage you to periodically review this privacy policy to stay informed of any updates. Continued use of our services after modifications have been made indicates your acceptance of the revised terms.

Contact Information

If you’re unsure or have any concerns about our privacy practices, feel free to contact us. You can contact our support team via [email protected] or +91 8618988654 or through the contact form on our website. We are here to assist you and ensure your privacy-related inquiries are resolved promptly.

Your feedback is invaluable, and we are dedicated to addressing any concerns you may have regarding your personal information. We strive to maintain trust and transparency in all our interactions.